WEB CONCIERGE FOR HOTELS AND ACCOMMODATION PROVIDERS
Web Concierge
Digital guest concierge, messaging, and upselling in one flow
Octorate Web Concierge helps hotels, B&Bs, vacation rentals, and property managers guide guests before, during, and after the stay. Automate email and WhatsApp communications, centralize useful stay information, support requests with OctoGPT, and turn guest questions into a smoother hospitality experience.
Web ConciergeGuest journey connected
Arriving tomorrowMaria RossiDeluxe Room
Pre-arrivalWelcome message and online check-in
StayService info, requests, and upselling
After checkoutFollow-up and review
What time is check-in?
Check-in starts at 3 PM. Your arrival guide is ready.
OctoGPT drafts a reply4scheduled messages
2guest requests
1upsell sent
WHATSAPP, EMAIL, STAY INFO, AND OCTOGPT
Web ConciergeGuest journey connected
Arriving tomorrowMaria RossiDeluxe Room
Pre-arrivalWelcome message and online check-in
StayService info, requests, and upselling
After checkoutFollow-up and review
What time is check-in?
Check-in starts at 3 PM. Your arrival guide is ready.
OctoGPT drafts a reply4scheduled messages
2guest requests
1upsell sent
What Web Concierge is for hotels
A Web Concierge is a digital guest area where travelers find arrival details, services, property rules, local tips, support, and direct communication with the property. Instead of scattering information across emails, calls, and separate documents, it gives every guest a clear path connected to the booking.
Why it improves the guest experience
With Octorate, Web Concierge is part of the operating platform. Booking data, guest language, stay dates, templates, WhatsApp Business, and OctoGPT work together. Staff answer faster, guests feel guided, and the property keeps control of tone, service quality, and timing.
How it works
From pre-arrival message to resolved request
Octorate connects the booking, guest profile, content, and communication channels. The property prepares useful information once, the guest receives it at the right moment, and the team manages questions, requests, and follow-ups from an organized workflow.
01
Prepare
Create email templates, WhatsApp messages, arrival guides, service pages, house rules, local recommendations, and answers to frequent questions. Content can be adapted by stay stage, language, and property type.
02
Send
Guests receive the right information before arrival, during the stay, and after checkout. The team can use automated communications or send personal messages when a human touch is more appropriate.
03
Reply
Guest questions and requests stay connected to the reservation. OctoGPT can suggest replies, retrieve useful information, and help staff keep response times fast without losing control of the conversation.
Features
Messages, stay information, and support under control
The key tools to turn hospitality into a clear digital journey, connected to the booking and simple for staff to manage every day.
Automated pre-arrival messages
Schedule communications before arrival with instructions, useful links, document requests, and practical information. Guests arrive better prepared and reception receives fewer repetitive questions.
WhatsApp Business communication
Communicate with guests on a familiar and fast channel. Messages can start from the Octorate booking, keeping stay context visible and reducing switches between separate tools.
Multilingual email templates
Create templates for confirmations, instructions, follow-ups, and operational communications in multiple languages. The team keeps a consistent tone and timing even when managing international guests.
Stay information always available
Make schedules, services, property rules, directions, and useful content available in a web path guests can consult any time. Information stays organized and easy to update.
Upselling and special requests
Offer extra services, upgrades, and activities at the right moment in the trip. Guest requests reach the team with more context, helping the property turn interest into ancillary revenue.
OctoGPT assisted replies
OctoGPT helps staff prepare clear replies using property and booking information. AI remains an operational support tool that is useful for speeding up communication without making hospitality feel impersonal.
Concrete benefits
Welcome guests better without adding manual work
Web Concierge helps hotels, B&Bs, and property managers give faster replies and clearer information while keeping staff focused on tasks that need a human presence.
Less repetitive work at reception
Frequent questions about schedules, arrival, services, and instructions can be anticipated with messages and digital content. Staff reduce repetitive replies and spend more time with guests who need real support.
More organized communication
Email, WhatsApp, stay information, and booking-related requests become easier to follow. The team sees the context and can avoid duplicate replies or inconsistent information.
Clearer guest experience
Guests find instructions, services, and practical information without needing to call or search through scattered messages. Arrival, stay, and departure become simpler, especially for short stays and late arrivals.
More opportunities for extra sales
When communication and booking are connected, the property can offer upgrades, services, and activities at the most useful moment. Upselling becomes a natural part of the experience, not an isolated message.
For every type of property
Digital hospitality for different operating models
Web Concierge is useful for properties with an active reception and for vacation rentals, apartments, and groups that need to guide guests remotely.
Web Concierge for hotels and B&Bs
Hotels and B&Bs can manage pre-arrival messages, directions, service information, guest requests, and post-stay communications from a flow connected to the booking.
Web Concierge for vacation rentals and property managers
Property managers and agencies can provide access instructions, house rules, local services, and automated messages even when staff are not physically present.
GUEST INFORMATION AVAILABLE
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STAY STAGES COVERED
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APP DOWNLOADS NEEDED
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CONNECTED MODULES
One platform, connected modules
Choose the modules you need today and add the others as operations grow. Each product uses the same booking, guest, availability, communication, and payment data.
Channel Manager
Sync rates, availability, and restrictions on Booking.com, Airbnb, Expedia, and other channels, using PMS data as the operational base.
PMS Cloud
Manage reservations, rooms, housekeeping, invoices, and reports from an online hotel management system available from a browser and mobile app.
AI Integration
Connect guest, room, and booking data to AI assistants, automations, and external tools to speed up replies and processes.
Booking Engine
Receive direct bookings from the official website with live availability, updated rates, multilingual checkout, and secure payments.
Website Builder
Create a responsive hotel website with fast pages, AI-assisted content, SEO structure, and an integrated Booking Engine.
Unified Inbox
Collect messages from OTAs, email, and WhatsApp in one workspace, with templates and AI-assisted replies.
Payment Manager
Manage cards, pre-authorizations, online payments, and payment gateways with secure flows for hotels and accommodation providers.
Self Check-in
Collect guest data, documents, and preferences before arrival, speeding up reception and digital access.
Rate Checker
Monitor competitor rates and rate positioning to compare the market with clearer data.
Mobile App
Coordinate reservations, calendar, check-in, and daily tasks from a smartphone, keeping the team updated even away from reception.
Owner Portal
Manage properties, owners, commissions, bookings, and payments from a cloud portal for property managers and vacation rentals.
Dynamic Pricing
Update rates and availability with integrated RMS, AI, and market analysis, synchronizing the strategy with PMS and channels.
Octorate API
Integrate Octorate with external software through APIs, technical guides, Swagger, and Postman, connecting PMS, channel manager, and booking engine.
Metasearch
Show live rates and availability on Google Hotel Ads, Trivago, Tripadvisor, and other high-intent booking channels.
Web Concierge
Automate pre-arrival communications, upselling, stay information, and multilingual support with a digital concierge connected to the booking.
Frequently asked questions
Answers to help you choose
What is a Web Concierge for hotels?
A Web Concierge for hotels is a digital space that collects useful information, messages, services, and support for the guest. It helps the property communicate before arrival, during the stay, and after departure, reducing repetitive questions and improving the quality of hospitality.
What can Octorate Web Concierge manage?
Octorate Web Concierge can manage pre-arrival communications, email templates, WhatsApp Business messages, stay instructions, guest requests, upselling, and replies assisted by OctoGPT. Its main value is connecting these activities to the booking, so the team works with more context.
Can I send automated messages before arrival?
Yes. You can prepare messages before arrival to send instructions, schedules, property rules, useful links, and operational information. This helps guests arrive prepared and reduces reception workload on days with many check-ins.
Does Web Concierge work with WhatsApp Business?
Yes. Web Concierge can work with WhatsApp Business to communicate with guests on a fast and familiar channel. The property can use WhatsApp for personalized messages, instructions, requests, and updates connected to the stay.
Does OctoGPT reply to guests automatically?
OctoGPT can help staff prepare replies and manage frequent requests, but human control over tone, content, and sensitive cases remains important. The goal is to speed up communication, not fully replace the property’s hospitality.
Is it useful for vacation rentals and property managers too?
Yes. For vacation rentals and property managers, Web Concierge is useful for sending access instructions, house rules, local information, and automated messages even without a physical reception. It fits teams that manage multiple units and need consistent communication.
Does Web Concierge connect to the Octorate booking?
Yes. The booking connection lets you use data such as dates, language, guest name, property, services, and stay stage. This makes communications more precise and helps staff reply without rebuilding the context every time.
What is the difference between Web Concierge and Unified Inbox?
Web Concierge focuses on the guest experience through content, automations, stay information, upselling, and support. Unified Inbox focuses on collecting messages from different channels into one operational inbox. The two modules are complementary.
Start now
Welcome every guest with clear information and timely messages
14-day free trial. Connect Web Concierge, WhatsApp Business, email templates, and OctoGPT to simplify guest communication before, during, and after the stay.