Unified Inbox for hotels and accommodation providers
Unified Inbox
Unified InboxUnified InboxWhat Unified Inbox is
Unified Inbox for hotels and vacation rentals is an operational workspace that centralizes guest conversations, requests, and notifications. It gives the team a clear view of messages connected to bookings, channels, and stays.
Why it reduces message chaos
When conversations are split between OTAs, email, and WhatsApp, teams risk delays, duplicate replies, and lost information. With Octorate, every message keeps its booking context and can be managed together with stay data.
How it works
From different channels to one organized reply
Octorate collects guest messages in a shared inbox and connects them to the booking. Staff can see the source channel, read the context, and reply with templates, internal notes, and translation tools to keep each conversation clear.
01
Collect
02
Organize
Every conversation can be read with stay, channel, and booking data. Internal notes, reminders, and attachments help staff collaborate without losing important details.
03
Reply
Replies stay inside the Octorate workflow, so the team can answer faster and more consistently. Templates, translation, and booking details reduce errors and unnecessary back-and-forth during busy moments.
Features
OTAs, conversations, and your team in one inbox
Messages from Booking, Airbnb, and other OTAs
WhatsApp Business in the inbox
Manage WhatsApp messages in the same environment used for OTA and email requests. The channel stays fast for guests and more controlled for the operations team.
Email and operational templates
Use email templates for frequent replies, confirmations, reminders, and operational communications. The team keeps a consistent tone and speed even when message volume grows.
Automatic message translation
Translation helps your team understand and reply to international guests with more confidence. It is useful when staff handle different languages and need clear communication without slowing down.
Internal notes and collaboration
Add internal notes to conversations for shift handovers, special requests, and operational details. Notes help the front desk, back office, and operations teams work from the same information.
Reminders, attachments, and follow-ups
Manage deadlines, documents, and next steps without leaving the conversation. Reminders and attachments make it easier to handle reviews, payments, arrivals, and services.
Concrete benefits
Faster replies without losing control
Unified Inbox helps accommodation providers reduce scattered messages, delays, and confusion, especially when the team works across multiple channels and properties.
Fewer accounts to check
Faster replies to guests
When a message arrives with booking context, the team replies faster and with fewer steps. Communication becomes clearer for guests and more sustainable for the property.
A more aligned team
Internal notes, reminders, and conversation history help each shift keep context. Everyone can understand what has already been said and which action is still open.
Protect your reputation with timely replies
A timely reply can influence the stay experience and reviews. Unified Inbox helps the team catch requests, clarify issues, and follow up before small problems become visible to guests.
For every property type
Centralized messages for different teams
Unified Inbox is useful for properties with front desk teams, distributed operations, or property managers receiving requests from different channels throughout the stay cycle.
Unified Inbox for hotels and B&Bs
Hotels and B&Bs can manage questions about arrivals, services, schedules, payments, and special requests from one flow connected to the booking.
Unified Inbox for vacation rentals and property managers
Property managers and agencies can coordinate messages across multiple properties, guests, and channels, reducing dependence on individual OTA accounts.
CONNECTED MODULES
One platform, connected modules
Choose the modules you need today and add the others as your operations grow. Every product works with the same booking, guest, availability, and communication data.
Channel Manager
Sync rates, availability, and restrictions on Booking.com, Airbnb, Expedia, and other channels, using PMS data as your operational base.
PMS Cloud
Manage bookings, rooms, housekeeping, invoices, and reports from a cloud hotel management system available from a browser and mobile app.
AI Integration
Connect guest, room, and booking data to AI assistants, automations, and external tools to speed up replies and processes.
Booking Engine
Receive direct bookings from your official website with live availability, updated rates, multilingual checkout, and secure payments.
Website Builder
Payment Manager
Manage cards, pre-authorizations, online payments, and payment gateways with secure flows for hotels and accommodation providers.
Self Check-in
Collect guest data, documents, and preferences before arrival, making front desk operations and digital access faster.
Rate Checker
Monitor competitor rates and rate positioning to compare the market with clearer data.
Mobile App
Coordinate bookings, calendar, check-in, and daily tasks from a smartphone, keeping the team updated even away from the front desk.
Owner Portal
Manage properties, owners, commissions, bookings, and payments from a cloud portal for property managers and vacation rentals.
Dynamic Pricing
Update rates and availability with integrated RMS, AI, and market analysis, syncing your strategy with PMS and channels.
Octorate API
Integrate Octorate with external software through APIs, technical guides, Swagger, and Postman, connecting PMS, Channel Manager, and Booking Engine.
Metasearch
Web Concierge
Automate pre-arrival messages, upselling, fast check-in, and multilingual assistance with a digital concierge connected to each booking.
Unified Inbox
Collect messages from OTAs, email, and WhatsApp in one operational workspace, with templates and AI-assisted replies.
FAQ
Clear answers before you centralize guest messages
What is Unified Inbox for hotels and vacation rentals?
Unified Inbox is one space to read and manage guest messages coming from different channels. It helps front desk teams, operations staff, and property managers reply faster because it connects conversations, bookings, and operational context.
Which channels can I manage in Unified Inbox?
Does Unified Inbox work with WhatsApp Business?
Yes. Unified Inbox can include WhatsApp Business to manage quick guest conversations in the same environment as OTA and email requests. This keeps a convenient channel for guests and a more controlled flow for staff.
Can I reply to OTA messages from Octorate?
Does Unified Inbox help with email and templates?
Yes. Email templates and preconfigured messages help reply faster to recurring questions, confirmations, operational requests, and follow-ups. The team can keep a more consistent communication standard even when volume grows.
Can I use automatic translation and internal notes?
Yes. Automatic translation helps with international guests, while internal notes let staff leave reminders, summarize special requests, and coordinate on the same conversation without exposing internal details to the guest.
What is the difference between Unified Inbox and Web Concierge?
Unified Inbox focuses on centralized message management across different channels. Web Concierge is more oriented to guest experience, stay information, automations, and digital assistance. The two modules work well together because they cover operational communication and guest-facing service.
Is Unified Inbox useful for property managers and vacation rentals?
Start now
Reply to guests without jumping between multiple accounts
14-day free trial. Connect Unified Inbox, WhatsApp Business, OTAs, email, and templates to manage guest conversations in one operational workspace.